Policies

How Can I Pay for My Order?

We will send a secure invoice to your email, payable by major credit card, wire transfer, or business check. We do not accept PayPal, but you can use a card attached to your PayPal account. 

How Quickly Will I Receive my Order?

Please allow 2 to 3 days for handling to prepare your unit for shipping. Shipping time within the 48 continental states is generally another 3 to 5 business days. You should receive your item within 5 to 8 days of your purchase.

What if My Shipment Arrives Damaged?

High-quality, third-party shipping insurance is purchased for all shipments and added to the shipping quote. If your item arrives damaged, please accept it and note the damage on the shipping document. Then, immediately contact BizMart Customer Service so we can guide you through the claims process. Please be aware that the insurance company sometimes has a $500 deductible that cannot be recovered. Also, it may take up to 30 days to process a refund for items refused due to damage. 

Is My Item Guaranteed to Work?

All items are guaranteed to be complete and working unless otherwise noted in the ad. BizMart provides you with a 14-day guarantee period. Once you receive your item, you have 14 days to install it and report any problems that arise to BizMart Customer Service. 

How Do I Get Reimbursed for Repairs?

A professional technician must install all items. Please submit a valid repair invoice from your technician for reimbursement of repairs. Without proof that a technician installed your item, there will be no payments toward repairs.  

What if I Want to Return My Purchase?

You can return your purchase for 14 days following receipt. You will be responsible for the original shipping costs as well as the cost of return shipping. You must ship the return within 7 days of notifying us of your intent to return the item. We will process your refund once the item is returned to our warehouse. BizMart may assess a 25% restocking fee on a case-by-case basis. Contact BizMart Customer Service for assistance with the return process. Also, if your item was purchased with a credit card, the merchant fee will not be refunded, as credit card companies do not refund merchant fees when processing a return.